A few months ago we ran out of traffic capacity from our previous host, BlueHost, and wrote an innocent piece on Green & White that we were looking for sponsors for the new hosting.
Immediately within just a few hours, I got this email:
Hello Green & White.. saw that you were having server issues and
wanted to let you know we are certainly interested in hosting your
sites … We are also well versed in optimizing WP and can give you access to our VIP
Look forward to hearing from you and hopefully helping you out!
Long Live Green & White!
(mt) Media Temple, Inc
This is how you sell hosting – the “Long Live Green & White!” was the real cherry on top and showed just the right amount of empathy for me to think about them as partners rather than vendors.
Afterwards, the MediaTemple team worked nights and weekends to get us moved in the quickest amount of time possible. They wrestled with our previous host, set up everything for us according to our requirements and were available on work phone, cell phone and also home telephone numbers during this process.
Now we’re on a virtual server platform which we can replicate across many machines instantly in case we need to suddenly scale up (and I hope we do so YOU all should help us increase traffic )
I’m already glad we moved to partners like this – while BlueHost had very nice self-service and live-chat support interfaces, we feel we needed to work with hosts that we could call up and chat with once in a while to even discuss apps we’re trying to deploy and optimizations and more. The dedicated support rep given to us by MediaTemple really helps us.
Next up in the path to (very slowly) improving G&W’s backend: speed optimizations and caching. The last few times the caching system crashed and burnt but lets try it out again.