Savior of tech firms in Isloo: NayaTel

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The IT industry of Pakistan bore the brunt of Marriott bombing as Evacuee Trust Complex (better known as Software Technology Park-II or STP II) was severely damaged by the blast. All the soft structure of the building, including the optical fiber links, was blown up and dozens of IT companies had their future at stake.

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During that gloomy situation, NayaTel came to the rescue with its state-of-the-art Fiber-to-the-User (FTTU) network. The Islamabad-based company has installed a Gigabits Optical Fiber Metro ring (the first of its kind in South Asia) across Islamabad and parts of Rawalpindi to provide triple play services. This enabled them to act immediately to help the affected companies. Wajid Mehmood of NayaTel gives us some details,

“Instead of waiting for these companies (who were our customers already) to approach us, we adopted a proactive strategy and contacted these companies with offer of emergency help by shifting their accounts to any other location in Islamabad/Rawalpindi on our fiber network. The blast happened on Saturday night and we started working on Sunday for customers shifting. Some of the customers were shifted on Monday and their US customers on Monday evening were pleasantly surprised to see their back offices up and running within just one day.

He also told me that the company is planning to install the same network in Lahore and Faisalabad, in near future.

The efforts and services of NayaTel during that crisis situation are indeed exemplary. We have such a small IT industry in Pakistan that we have to be each others’ pillars of support during such testing times. As a month has passed since the tragedy, many companies are now back in STP-II as the optical fiber links and basic infrastructure has been restored.

Facebook comments:

6 Comments

  • Indeed its a superior service provider in twin cities of Pakistan but when other cities of the countries will be entertained by Triple Play services in other cities like Karachi and Lahore etc. Any idea about that.

  • I have to agree with the writer of this post. The customer service of Nayatel is simply amazing. Their CS teams surely needs to be appreciated.

  • I’ve heard a lot of good stuff about Nayatel, hopefully they will bring their fibre services for the corporate sector to khi. Those looking for a good corporate ISP in khi should check out Maxcom’s CIR SDSL, we’ve used it for exactly a year and have had very few, if any, outages.

  • One thing I have to apprecate from the core of my heart is that Nayatel / Micronet Broadband have got the best customer service I have ever come accross.

  • Ejaz Siddiqui

    Great Work Nayatel

    I would second Mr. Saleem Shah. Nayatel/Micronet is the best service I have ever experienced.

  • On reading the comments about the company i am working for,it made me really proud to be a part of it

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