This is a guest post by Aamir Attaa of ProPakistani.
Cellular companies in Pakistan are indulged in a play that rapes the consumers’ rights. We have seen so many instances where cellular companies mislead or not fully educate their customers regarding pricing, hence making a significant amount of black money.
Until now, we were witnessing such practices with either a single package or a single product, but Warid Telecom has dared to present whole range of their post-paid packages without mentioning the pulse rate. Thanks to Mr. Saeed Alam who met me at Ufone franchise (Commercial Market, Rawalpindi); he was there to shift his network from Warid to Ufone (through MNP), due to this particular cheat by Warid.
All prices are quoted for 30 seconds pulse rate on Warid’s official webpage, without exclusively mentioning it, which leads to a very confusing situation for customers.
So what happens is that users opt for packages that offer very attractive prices, but they never know that the pulse rate is 30 seconds instead of 1 minute. Yea a huge bill shakes and defiantly brings them back to their senses from a fantasy world where they think that Warid can offer them Rs. 0.70 per minute for off-net calls (we know that interconnect charges are Rs. 1.20 per minute, so off net calls can never be less than 1.20 in any case)
Is there any one who can fight for consumers? I guess no; PTA is going to take severe action against Warid by posting a "Notice" on a pop-up window when you open PTA’s website. That’s it…
So keep bearing!