Wateen & its policies!

Guess what! Wateen finally sent me their bill. Looks like their billing system is up (not sure though). Whats interesting to know, like its sister concerns Warid & Bank Al-falah, they also have managed to bring hidden charges. I very clearly remember their sales representative (wateen’s, not franchise) hammering it on my head that, I would only be charged Rs. 1350/- Per Month for a 512KB /10GB cap package. And for that I was required to give 11 months post-dated cheques and first month in advance with equipment cost. Now, if you look at exhibit A, they have managed to bring out Rs. 891.50 worth of charges, i’m liable to pay.

Wateen Bill

Its the 3rd billing month and this is the first bill i’m receiving. What’s interesting to note is the line rent for telephone service, their IVR hold music also very clearly announces “telephony services for ZERO line rent!”

I was not yet satisfied with their falsified claims by Wateen’s support staff about why they are charging me Rs. 1350 and every billboard out their announcing that I should be paying Rs. 799/- for the same. Now, they have sent me unjustified bill.

What you guys think about Wateen’s policies? Do we, consumer have any say in this? What we, as consumers can do about it?

People at Wateen, if you are reading this – Please participate in this discussion and enlighten us about your thought process and how you come up with these beautiful packages?

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109 Comments

  • well i have both Wateen and PTCL and but now a days when Wateen improved as per they told me…now.. wateen internet speed is faster then ptcl..no doubt abt it..
    and reliable …PEace Out!

  • Muslim Hassan

    Well …iv heard a lot in here! Wateen has made it so fu**in complicated that i wanted to upgrade my account to vUnlimited! it would have been upgraded one day before my billing date but there was no network or what-so-ever server was down with some pathans whatever! so i came back home and the very next day i called helpline 111-365-111 to guide me thru this.. now i wud have to pay them MY PREVIOUS BALANCE -900PKR which isnt my fault as i went to franchise and their service ws dead and 1617PKR for their package vUNLIMITED 1mbps(hope so)
    so total id been paying 2517PKR now to change it …what the hell! is it an electricity bill or 1mb connection… ptcl EVDO is far better its UNLIMITED , 3.1mbps, and PORTABLE…i’ll dump wateen AS SOON I GET MY HARD EARNED MONEY this month u hear me?????!
    So long wateen!

  • well i have both Wateen and PTCL and but now i am using the Wateen for a week. The speed in my area is low and they said they will install outdoor unit in my house. Inshallah they will do that

  • Dear All Consumers,

    For customer services, you may right to customerservice@wateen.com or go to online chat with one of the rep available from 9am to 5pm monday to friday.

    Email: customerservices@wateen.com
    Chat: official website http://www.wateen.com
    Helpline: 111-365-111 or 1236 from your wateen phone.
    Visit us at our business centers.

  • To whomever it may concern:My previous comment (as well as this one) was left by automated spamming software. I just took a look at some of the sites that it hit and I see that it seems to have left comments in inappropriate places that made the comments themselves seem pretty damn insensitive. I just wanted to clear up the fact that I never actually read any of the posts and I’m really not a horrible person – It was all done automatically by a robot that left a comment on a bunch of blog posts that contained the phrase “my life sucks”. I sincerely apologize if I offended anyone – I’m just a spammer who was trying to get links to his site.If you haven’t already, you should probably delete the original comment, along with this one.

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  • syed ali haider rizvi

    salam sir
    THIS IS TO INFORM YOU THAT WE WENT TO INSTALL MOBILE AND MOBILINK INFINITY BOSSTER/MOBILE TOWER/WIRELESS TOWER.WE HAVE PLACE IN MALIR JAFFER-E-TAYYAR SER NO 417 SHABANA SALMA MALIR INDUSTRIAL AREA KARACHI.
    SURROUNDED BY WALL AND WITH AVAILABILITY OF ELECTRICITY.IF YUO HAVE ANY PLAN TO IMPLANT THE BOOSTER OF MOBILINK,UFONE,TELENOR AND ALL MOBILE COMPANY WE WILL BE PLEASED TO PROVIDE PLACES FOR REASONABLE RENT.
    KINDLY SEND YOUR SURVEY TEAM FOR INSPECTION AND GIVE US A CHANCE TO BE APART OF YOUR BUSINESS.WE SHALL BE VERY THANK FULL TO YOU
    MY NUMBER:03322141358
    MY NUMBER:02136131912

  • syed ali haider rizvi

    salam sir
    THIS IS TO INFORM YOU THAT WE WENT TO INSTALL MOBILE AND MOBILINK INFINITY BOSSTER/MOBILE TOWER/WIRELESS TOWER.WE HAVE PLACE IN MALIR JAFFER-E-TAYYAR SER NO 417 SHABANA SALMA MALIR INDUSTRIAL AREA KARACHI.
    SURROUNDED BY WALL AND WITH AVAILABILITY OF ELECTRICITY.IF YOU HAVE ANY PLAN TO IMPLANT THE BOOSTER OF MOBILINK,UFONE,TELENOR AND ALL MOBILE COMPANY WE WILL BE PLEASED TO PROVIDE PLACES FOR REASONABLE RENT.
    KINDLY SEND YOUR SURVEY TEAM FOR INSPECTION AND GIVE US A CHANCE TO BE APART OF YOUR BUSINESS.WE SHALL BE VERY THANK FULL TO YOU
    MY NUMBER:03322141358
    MY NUMBER:02136131912

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