Guess what! Wateen finally sent me their bill. Looks like their billing system is up (not sure though). Whats interesting to know, like its sister concerns Warid & Bank Al-falah, they also have managed to bring hidden charges. I very clearly remember their sales representative (wateen’s, not franchise) hammering it on my head that, I would only be charged Rs. 1350/- Per Month for a 512KB /10GB cap package. And for that I was required to give 11 months post-dated cheques and first month in advance with equipment cost. Now, if you look at exhibit A, they have managed to bring out Rs. 891.50 worth of charges, i’m liable to pay.
Its the 3rd billing month and this is the first bill i’m receiving. What’s interesting to note is the line rent for telephone service, their IVR hold music also very clearly announces “telephony services for ZERO line rent!”
I was not yet satisfied with their falsified claims by Wateen’s support staff about why they are charging me Rs. 1350 and every billboard out their announcing that I should be paying Rs. 799/- for the same. Now, they have sent me unjustified bill.
What you guys think about Wateen’s policies? Do we, consumer have any say in this? What we, as consumers can do about it?
People at Wateen, if you are reading this – Please participate in this discussion and enlighten us about your thought process and how you come up with these beautiful packages?