Something a bit odd in the works since Thursday (or maybe earlier). Apparently PTCL billing systems that are responsible for reactivation of disconnected phone lines were down or at fault and hence have now accrued a very large backlog of people who have paid their bills but their phone lines were still disconnected on schedule because no one notified them.
Today I’m hearing the same thing about ufone post-paid, and experienced it myself – I paid my balance in the morning at around 10am but instead of being charged immediately it was credited a few hours later.
This is a minor thing – and I’m sure every company faces internal system downtime, and arguably yes their systems seem to be coming back up now, but I wonder if someone else saw or heard reports of this too?
Are PTCL and UFONE sharing the same billing / customer care system?