Wateen, ummm, this is what happens when you hit a nerve in new media…

106 Comments

• Sheraz

  October 27, 2009
  4:50 pm

  Well i was one of the admirer of wateen when they launched at start but with the passage of time their speed decreased. Even their customer support was such a jerk. They don’t even know how to talk with the customers. As far as I am concerned I have never been to such a poor customer service in my life. Its been couple of weeks back when I recieved a call from wateen’s representative for connection reactivation and I asked for 4MBps connection and paid in advance. But it was a complete crap. Wateen’s representative assured me that even on shared basis the minimum speed i will be getting is 400+ KB/s. First of al they were unable to activate my connection within a day. It took them 5 days to activate my connection and again they just gave me 120KB/sec. Now its been more than 3 weeks and they are still unable to solve my problem. So I will advise not to use wateen at all. Instead try to use wi tribe. Speed is good and customer support is also good.
• Raja Habib

  July 25, 2010
  1:20 pm

  Wateen is the worst internet service I have ever used. Unluckily I am stuck to it for one more month. Torrent download speed never crosses 20kbps. Even though I have got 1mbps connection.

  Wateen really sucks. BTW I have thought of an idea. I am an SEO professional. I am starting a blog about wateen services and how they tease their customers. And it will show in Google. I just can’t stand it anymore.
• Ayesha

  August 5, 2010
  5:54 am

  Very Good Job Wateen

  Wateen has improved now

  do check it out
• Anti-wateen

  September 27, 2010
  1:56 pm

  Wateen provides 3 services each one is unique with its own problem

  1.Telephone – wateen telephone works with modem, modem has a stand by power of 2hrs when fully charged; charging it fully takes 8 hrs Power is off (load shedding) goes after every 1 hour the phone is off because modem is not charged properly if Someone wants to make a important call power is off modem battery has been exhausted then how can the person make a phone call okay if the person keep a back up battery then a person has to moniter phone till the battery is out so he can replace it with back up battery; battery is not 100% accurate that it will excatly exaust at the excat time this is not the way what is the use of telephone when u cant use it in proper time? You cant afford a rs.25000+ on ups or generator if i do so its 100 times more than the cost of telephone.Okay for the sake of Arguments we agree with Wateen about that loadshedding in Pakistan finishes i would like to question Wateen why many times when there is power Wateen system is off (wateen calls it modem outage) u cant call anyone (what to do if you want to make an important call nor can u use internet nor you can contact wateen helpline that time as phone is off how to resolve this Issuse.Wateen would say visit our Business center what if its Sunday or 9pm night when the Business center is closed .whats the use of telephone when you can use it on proper time?To avoid using mobile a person uses telephone services whats the use of telephone when you cant use it on proper time?

  2. Internet- Infinity Internet (so called infinity internet) Today in modren world every1 is using infinity internet downloading more than 100 GB of data wateen claim there internet is infinity but in reality it is not after 100 GB of usage u get charged no where wateen mentions this fact about 100 GB after the amount is decuted then wateen tells you.I had problem with wateen i was using infinity internet i didnt exceed my limit of 100 GB but i got decdution from my Wateen account i didnt knew it after a while i wanted to make a phone call it said recharge u r blance i couldnt understand how my balance got dectuded i contacted wateen they said system error hai sorry for inconvinence in 24 hrs it will be resloved it was resolved but what was the use of telephone when i wasnt able to use it on time.Second internet problem is speed on 1mb speed you get a maximum of 20 kbps you should get around 135 kbps wateen says its recudes the speed in peek hours form 12pm to 2am Wateen is the 1st service provider in histroy of pakistan to do this PTCL is the biggest provider of services in pakistan even PTCL dosent reduces speed that time wateen say our internet is shared not decidated same is the case with PTCL but PTCL dosent redcuse its speed whats the use of 1mb internet when u r getting the speed of dail-up internet conection??? Wateen internet works on concept of modem if something happens to modem (modem outage) internet is out you can use it neither you can call its helpline.Whats the use of internet when you cant use it in proper time when you needed it urgently?

  3. Cabel Tv – first its was great suddenly (and the only proper service which wateen provided properly without any flaws) wateen started to add advertizments while the normal adds comes wateen over plays its own advertizments many times the advertizments are running the tv show is missied just due to that advertizments wateen dose not care for it.They say its our way to generate revenue. What i say to wateen that If this your way wateen to generate revenue disturbing customers .Then dont provide cable service just provide advertizments so atleast you can generate revenue.

  I just want to question wateen for what are you taking money if u cant provide proper services. Its your Duty wateen to provide proper services specially when you have taken over an area and you are not allowing any other service provider to operate in that area.
• nomi

  September 14, 2011
  6:03 pm

  wateen sucks:::::@@@@

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