Comments on: What Happens If You Call Customer Service Too Often? http://greenwhite.org/blog/2007/07/09/what-happens-if-you-call-customer-service-too-often/ Coffee Sessions for the Industry! Thu, 09 Feb 2012 06:06:11 +0000 hourly 1 http://wordpress.org/?v=3.3 By: Should you be obsessed about delighting customers? : Green & White http://greenwhite.org/blog/2007/07/09/what-happens-if-you-call-customer-service-too-often/comment-page-1/#comment-2148 Should you be obsessed about delighting customers? : Green & White Wed, 18 Jul 2007 22:29:22 +0000 http://greenwhite.org/2007/07/09/what-happens-if-you-call-customer-service-too-often/#comment-2148 [...] Babar wrote a little while ago about Sprint’s fiasco about cancelling the accounts of 1000 people. [...] [...] Babar wrote a little while ago about Sprint’s fiasco about cancelling the accounts of 1000 people. [...]

]]> By: Faisal Chohan http://greenwhite.org/blog/2007/07/09/what-happens-if-you-call-customer-service-too-often/comment-page-1/#comment-1827 Faisal Chohan Wed, 11 Jul 2007 05:32:54 +0000 http://greenwhite.org/2007/07/09/what-happens-if-you-call-customer-service-too-often/#comment-1827 One of the worst and tragic story in the history of the customer care created by Sprint. Customers feedback are the most important source for the product improvement and new product planning. The companies should spend some efforts in analyzing these queries and come up with a better solution to the problems. In result companies have a mature product/service with more customers. Personally We give value to those customers who provide feedback as compared to the customers who face a problem and never report it. Bad example from Sprint.... Faisal Chohan One of the worst and tragic story in the history of the customer care created by Sprint.

Customers feedback are the most important source for the product improvement and new product planning. The companies should spend some efforts in analyzing these queries and come up with a better solution to the problems. In result companies have a mature product/service with more customers.

Personally We give value to those customers who provide feedback as compared to the customers who face a problem and never report it.

Bad example from Sprint….

Faisal Chohan

]]> By: Nash http://greenwhite.org/blog/2007/07/09/what-happens-if-you-call-customer-service-too-often/comment-page-1/#comment-1782 Nash Mon, 09 Jul 2007 21:25:57 +0000 http://greenwhite.org/2007/07/09/what-happens-if-you-call-customer-service-too-often/#comment-1782 That's incredibly stupid of sprint. I was involved in a similar problem with one of the gsm service providers and they noticed that the majority of crank calls to their customer service was via numbers which had less than 5 rupees of balance. The solution? Put a minimum balance restriction on the callers. In case of sprint they can enforce a similiar SLA with one of the KPI should be that anyone calling more than x times a month to customer care should get a "come next month" message. That’s incredibly stupid of sprint. I was involved in a similar problem with one of the gsm service providers and they noticed that the majority of crank calls to their customer service was via numbers which had less than 5 rupees of balance. The solution? Put a minimum balance restriction on the callers. In case of sprint they can enforce a similiar SLA with one of the KPI should be that anyone calling more than x times a month to customer care should get a “come next month” message.

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