Bravo Micronet – Pls give out courses on customer care
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You know, one of the things that has been a little frustrating with starting Green & White has been to learn how much people are intolerant of one another.
I mean this from the perspective of accepting critque (again). We — as journalists, consultants, business owners, and industry participants — have the right, no responsibility, to be critics and a voice for consumers in front of companies.
Almost everytime I’ve seen someone criticize an organization (including myself), however, I see that company’s people come down like vulture and chew the critic up (criticize the critic, ha).
I’ve written about this before here and here and here and here and here!
At Green & White, we dont just criticize but we actually a propose a solution that will fix the issue — hence we’re not attacking but trying to convince companies to be more customer-centric
So What Does Micronet Do?
I received a call from Micronet this morning and the person said “You wrote that our sales is not effective on your site – Green & White”.
I said “Yes…?” — what I was really thinking was ‘ok, here we go again…’
Surprisingly, they followed the perfect way to carry the conversation forward. ‘I’m sorry to hear that — please tell us what we should do to improve!’ (paraphrased).
This, pretty made my day. A company has to get over a bit of its ego to actually call up a random nobody (who just happens to speak to 7000+ industry professionals / month) and collaborate with them on making their experience better.
Bravo, and from my vote you’re still #1 in customer care in Pakistan.
10:05 am
I had the privilege of working with Wahaj during the Faisal Chohan/Cogilent crisis and Wahaj pretty much lead the charge from Islamabad.
Part of it had to do with who he is as an individual but a small part, I suspect was because Cogilent was a Micronet customer.
I have never seen a vendor do so much for one, itsy bitsy little company in trouble