You know, one of the things that has been a little frustrating with starting Green & White has been to learn how much people are intolerant of one another.
I mean this from the perspective of accepting critque (again). We — as journalists, consultants, business owners, and industry participants — have the right, no responsibility, to be critics and a voice for consumers in front of companies.
Almost everytime I’ve seen someone criticize an organization (including myself), however, I see that company’s people come down like vulture and chew the critic up (criticize the critic, ha).
At Green & White, we dont just criticize but we actually a propose a solution that will fix the issue — hence we’re not attacking but trying to convince companies to be more customer-centric
So What Does Micronet Do?
I received a call from Micronet this morning and the person said “You wrote that our sales is not effective on your site – Green & White”.
I said “Yes…?” — what I was really thinking was ‘ok, here we go again…’
Surprisingly, they followed the perfect way to carry the conversation forward. ‘I’m sorry to hear that — please tell us what we should do to improve!’ (paraphrased).
This, pretty made my day. A company has to get over a bit of its ego to actually call up a random nobody (who just happens to speak to 7000+ industry professionals / month) and collaborate with them on making their experience better.
Bravo, and from my vote you’re still #1 in customer care in Pakistan.