Salman – you have raised important points. As punslinger said, we should raise these concerns at other platforms as well. I’d like to publish this at my blog as well if thats ok with you?

And by the way, don’t give up yet … you never know what might happen after enough noise is raised.

I was just planning to have Same Wateen package, but now I’m thinking to step back after reading this blog, I agree with the comments from “punslinger” that we should spread the message as much as we can.

Thank you for letting us know about this weasel company.

I was thinking of getting it installed, but will be looking for other alternatives.

OK, I won’t give up on them. They might, just might be better than PTCHell DSL.

I have shifted my apartment from second floor to ground floor.

And… wateen does not work on ground floor. The tech support has said to place the wateen box on second or third floor.

This is the mobility feature in Wateen. Poor execution….

interesting… btw, salman you mentioned warid having hidden charges. i’ve been usnig their postpaid for two years and haven’t once received a hidden charge?

as for wateen’s service, i haven’t used it yet.. but i think they should be given a break. wimax is still pretty new with a lot of operational issues everywhere. if they’ve got erricson teams working on their access points then i guess atleast they’ve got the support the need to ensure an eventual successful rollout.

Hey your guys im livin in defence and using wateen cable services. the day services are installed im not able to use wateen VOIP its Simply doesnt work. i have called so many times on help line. i even tried to email them the situtation but no the mailbox doesnt exsist which they show on their offical website.

i dont know What to DO!:S

@ Chinky!

Thank you for taking out time and reading the bill ; correcting my fault. But I have to disagree with you as I have been to Wateen office personally and read your comments afterwards.

Here is the deal now! According to Wateen, the current bill of Rs. 463 is due to the fact that initiation of my account was not 1st of that month and this little amount is the arrear amount between 1st and the my account initiation date. This is an error on their part and in my next invoice it will be referred as MINUS Rs. 464. But their is more to it, I still need to pay them tax of Rs. 40/-. If I take the current bill to any franchise/payment place they will ask me to pay Rs. 463 + 423 = Rs. 891 to be paid. But as they have instructed me to pay only Rs. 40, for that i might just see what happens if I don’t pay.

This information wouldn’t have been so easy to get if I was a walk-in customer, I was guided by a friend in Wateen to the right direction and still it took 2 hrs in their office to sort this out. I agree they are new to this, as they just started using their billing app – but clarity of statement and why even Rs. 40/- is still required to be paid is the question here!

Yeh same thing happened to me as well!!!
i aint payin their bill!!

You all are geting confuse about Wateen Billing. Wateen never make excess charges. The person who has mentioned his bill also confused there is 463 not 891. There is Tax over linerent, which in not under control of Wateen or not in your hand.Its ok we are new in market and there is no compatior of wateen WiMAX……. Make sure
Future is Wateen………… Ali Sialkot.

@ Ajnum, Thank you for the reality dose.

I had 3 bad experiences with wateen wimax service one of which is very similar to Salman’s post.

1) during my 3 months of useage the wimax device restarts once every 15 minutes which itself takes about 3-5 minutes to boot completely. so this infect means that 20-25% of the time the device is just rebooting and i have to bear the interuption. call to support does not help with anything (as usuall).

2) i already had a PTCL DSL which after 3 months of usage tured out to be better (stable, cheaper, easier) then wateen wimax so i decided to dump the wateen device. in order to return the device i had to spent 5 hours and traveled to 3 differnet offices of wateen around Karachi (including Karachi HO) and all of them refused to collect it saying that it can only be returned to the specific wateen office/outlet/franchise from where i initially bought it. i should mention here that i never bought it from any of the wateen office, infect i received a call from wateen Lahore during their launch and they offered me a special package and within 2 days of my green signal their technical guys came and droped the device at my premises, now how am i suppose to return it back…. goto lahore or what !!!!!. i faced the worst customer service presentation at the wateen HO when no one even cared to talk to me and they just forwarded messages with the office guard/peon that one officer is not in office other is busy on phone and the rest are not interested so go to the person u bought it in first place !!…
later i find out that one of wateen partner sold this device to me and so i will have to track him and return the wateen device back to him and not wateen !..

3) finally after much waste of time and frustration when i was able to get rid of that device instead of recieving my post dated checks and refund money i got a bill from wateen for my past 3 months of usage (yeah first bill ever just like the case with salman) with an amount of Rs10,379/- !!… stating many many different line rents, device rents, additional charges, previous pending charges etc etc…
the “SPECIAL” package that was offered to me by wateen was 512 unlimited with only 1500/- initial payment but according to the bill it was not the case and the call from wateen sales department was as lie and they charged me for 17GB of extra data usage in just one month !!… which i could not have downloaded even in my cumulative 3 months of usage as i was also using my PTCL DSL due to frustration with wateen re-login “FEATURE” after every 15 minutes.
so i made a call to wateen support and asked the details of my usage which despite their promise was never delivered to my email. next they also denied the initial sales call with unlimited package details. the unit price of per GB extra charge was also more then what wateen has mentioned on their website. and there was no answer (as expected) when i asked why i was never warned by any email, sms or portal login page for reaching my 10GB limit.
in short this was THE worst experience i had with any consumer service oriented company, i have been using internet since 1995 (the days when digicom launched) but sateen took the crown for worst service and customer relationship.

My bill is still with me, Salman what have u done with this bill ? I think none of us should pay it to them.

http://www.wiredpakistan.com/forums/viewforum.php?id=4 is a good place to share and find info on pakistani ISPs and wateen’s pathetic services

I 100%ly agree with all issues mentioned as above. Realistically speaking ; nothing gonna change over night nor any maic gennie gonna make it happen. Its just a matter of use it or leave it no other options.

Thanks Monocoque

I’ll try to sign a complaint at the desks of the contacts you mentioned,

Lets hope for best

Country men!
Get this thing clear first that Its not Wateen Telecom
its
Yateem Telecom
Secondly there is no one to register all of your problems in Yateem telecom none of you is blinking on any radar for them whether u email them , visit their franchise or even call their helpline they will listen to your complain, would try to register it even at times would send one odd guy to check it up otherwise its 21st century do it your self how its your problem? However if u want to see their response ask for a new connection get a favor of signal testing and they would accompany a team of machos with you with all accesories and install the system within no time you pay them and gets happy that you have 1024 kbps speed but with passage of time you come to know that all of your investment was invain and its your turn and baby to solve the issue and missing links like
1. if i donot have the telephony connection why are they charging me? ANSWER Its your baby now….
2. I have subscribed for 1024 kbps why i am receiving less than 512kbps? ANSWER Its your baby now….
3. I have subscribed and paid for static IP why my speed is being shared ?ANSWER Its your baby now….
4. If they install the outdoor jupitor to receive signal from a single tower in that area after relocation of that tower who will relocate my jupitor device direction?ANSWER Its your baby now….
5. I have paid for 1 GB account and have not used it even once why they have charged me in billing for over usage?ANSWER Its your baby now….
6. Last not least i have returned the Yateem Jupitor deive back to them and requested for refund and even then they send you a bill with all the arrears hmmmmm at least you know now that its your baby now their setup and services are Yateem but atleast this baby is not yateem you are here to feed and take care of it
Lols Happy Usage of Yateem Telecom

TRY and read all da policies … and dont blame wateen for everything .
otherwise just talk to there customer service manager .
\stop dis nonsense as well

Asalamoalaikum to all , i am using wateen’s wimax for six month and i still didn’t get the bill at my address and i went today to their franchise and asked them for my bill , and they said the i have the bill of 22000 Rupees! i was shocked and told them to check it again but they said that is the right bill i m using 512 kb connection with 2 gb volume …and it is still running i said them why they didn’t let me know if i was exceeding my limit even though i didn’t have any deposit as well …and i was crossing my limit why they didn’t block my connection …it doesn’t make any sense …for example i we dont pay the electric or whatever another bill for 2 months they send us the notice and cut out our line …but why they didn’t do this at least they could let me know by sending me e-mail which i had provided them in the form…. in reply they said that this is the favor they are giving to their postpaid customer to keep continue there service even if they do cross their limit… and i said that you people should have to ask the customer first that if the really want this sort of favor… well i was so anger and said that i m not willing to pay this bill this is completely out of sense ..what kind of billing system is this that you dont get your bill for 6 months and they dont let you know if your of your limit and they keep crediting it … i want you guys to spread this message to as many as you can ,there would be many users like me who are facing the same thing as i m ….

Dear Friends my story is different and really interesting I am putting the same letter which I wrote to authorities:

To,
Mr. Tariq Malik,
C.E.O. Wateen Telecom (Pvt.) Ltd.

Subject: Closure of service due to sub standard Customer Service

Respected Sir,
My name is Muhammad Sarfraz Chughtai. I am one of the pioneer clients of Wateen Telecom in MULTAN. I applied for Wateen Telecom’s connection on 31st of December 2007 just a day before its official launching. From that very day I got so much problems with the services of Wateen that I decided to stop using it. As I mentioned it before I applied for Wateen Telecom’s connection on 31st of December 2007, I was told that the Consumer Premises Equipment will be sent to my home with in 48 hours. But I received it on 15th of January 2008, when I went to the Wateen Telecom’s Franchise. Secondly, Wateen charged me PKR. 1000/= as installation fees but there was no assistance given to me in installation process by Wateen Telecom. From 1st of February 2008 , I start getting Wateen Telecom’s services properly but on 1st of March 2008 my Telephony Service was being suspended and told by Wateen Telecom’s Help line service that there is some technical problems with it. I was continuously in contact with Wateen Telecom’s Helpline (111-365-111) regarding to my Telephony Service but they keep telling me some stories. At the start of May 2008 I was told by Wateen Telecom’s Helpline that the services are being blocked by Wateen Telecom due to non payment. I told them that I haven’t received any billing invoice and secondly I am using a prepaid package in which I have already provided Wateen Telecom 11 post dated cheques of 1350 each. But there was no positive response from Wateen Telecom’s Helpline. On 20th of May 2008 I received the First Billing Invoice from Wateen Telecom which stated that I have to pay PKR. 3271.50 and they disconnected my Internet Service. When I contacted on Helpline they said to me that I am a defaulter of Wateen Telecom and unless I pay the amount to Wateen Telecom my services will remain close. I contacted my bank for this matter and got response that Wateen Telecom has already taken PKR. 4050/= from my bank account. I contacted the Franchise for this matter as well and provided them the copy of my Bank Statement. In response, I got a call from Wateen Telecom on 12th of June 2008 and being told that I am clear and Wateen Telecom is having PKR. 778.50 on their end payable to me. But my Services are still blocked. I contacted them again and they told me that my services will be resumed when I will receive next billing invoice.
Now my patient is over and I cant bear any more humiliation from Wateen Telecom. So I decided to get rid of this headache. I wrote this letter just to inform you about the level of service your company is providing to customers. Hope so you take some positive steps to stop such kind of worst services.

Best Wishes,

Muhammad Sarfraz Chughtai

email to support@wateen.com
carbon copy to The Chairman, Pakistan Telecommunication Authority
bcc to The President, Multan Press Club

After this letter I got immediate response from PTA but no response from WATEEN. I returned the device but still waiting for my refunds which is nearly PKR.1300/=

From my experience there is only one thing to say “WATEEN SUCKS”

You are very much correct Mr. Sufiyan!

My name is sohail, I am a resident of Qasimabad Hyderabad. I purchased wateen’s service under package A2 on 17th of January 2008. I made hurry in purchasing because they were offering free internet and telephony till 31st. Wateen provided me with indoor unit and my internet started but my telephony service was not active till 5th of February. After that there were many problems over the telephony service and amid that I got a letter from billing section of wateen that you can enjoy free telephony to specified countries up till 31st March. The telephony service was such a bad that a person can not talk to anyone using wateen’s telephony service. In the month of April the internet facility also went disturbed and my cpe started to on and off every two minutes. I complained and the wateen’s technical team visited my premises several times and at last after 15 days they wateen’s staff asked me to install outdoor unit because they have coverage problem in my area. On confirming I came to know that my area was never been wateen’s coverage area but Franchise sold their product by deceiving me. After a much hue and cry, finally I got outdoor unit installed on my premises, and after a week I got telephony device for telephone.

Since 17th January, I never received any bill for my usage and on inquiring about my usage the wateen’s help line told me that you will be given web portal soon from where you will be able to check your usage. At that time I asked them that how will you justify if there is excessive billing and on that the operator remained silent and assured me that you will be provided with web portal soon. Today, on 7th July I got bill which is having bill month Apr 2008 and billing date May 21, 2008 and due date June 05, 2008. It shows total payable bill before due date 106,013.

(which means one lac six thousand and thirteen rupees).

And showing current dues 63,085.08 and previous balance 42,378.90.

You all readers may be laughing what a kind of bill it is, because I am a domestic user and not a corporate user.

I don’t know what wateen is trying to do… what they think, and what they believe. I think that they believe that people are fool and what ever and in what way we bill them, they will pay it without questioning. But, I think that this will not be held correct in my case. I have substantial proofs against them to litigate and seek justice, not for me but for all the affected customers.

hey Guyz

i tried this formula i sent my email to email address provided on the website, guess wt happened? it came back to me says no such email exist. so what i did? i forwarded my email to the CEO of Wateen Telecom. now my wateen is working fine all the phone/cable/ internet .. all things are working propoely..
i believe their customer services are not working so just forward it to the CEO

hope it will work for you .

thx.

http://www.ebloggy.net/2008/07/15/pakistan-wateen-wimax.html
Wateen is sh!t

Dear Friends

I am also facing these kinds of problems. I have taken the device from their franchise office which is opposite from Jinnah Terminal. Their sales person said there is NO CHARGING for browsing. Only download file will be charged and somany other things for urgent selling. Despite that I have face the following problems :-

a) They don’t have technical person who even can make you connections for Two PCs. The sales person has tried their best. I separately hire a person for Networking (Installation Charges paid twice)

b) After taking money from me they are unable to provide me my ID & P/W. After visiting their office the manager contact more then Half Dozen peoples for ID. After Hour or so he provided the ID, which is also NOT WORKING at their office. For which they said it would work after half an hour. After waiting and complains at franchise office whole day they said to contact wateen’s help line which also took half day.

c) They have also taking Rs.2,000/- as deposit money. But they are NOT giving any receipt Accidentally I have given Rs.200/- Less so they are saying that they will give me in writing on their letterhead as receipt. The same problem is facing my friend who is providing Cable Net service at Malir- 15 (M/s. Fast Computers) He also made a complain at help line and they promise that within 24 hours some one will contact you, after Four working Days the problem stand still.

The franchise Manager comparing their Company with Government Office (PTCL) UHHHHHHH UHHHHH

Regards

From: azher alam
Subject: Re: ACCA Forum >> Re:Beware of Wateen-Slowest Downloading Speed in the Town
To: acca_forum@yahoogro ups.com, finpros@yahoogroups .com, kse100stocks@ yahoogroups. com
Cc: wzubairi@hotmail. com
Date: Wednesday, July 9, 2008, 8:46 AM

Dear All

We have acquired the services of wateen in our office located in Bath Island,Clifton, Karachi. I am also very happy to have wateen telephone line/connection( 8045114) and print the telephone number in my visiting cards (which are in printing).It works only a week and gone.

Should i throw my visiting cards to dust bin??????

Regards

Azher Alam

— On Tue, 7/8/08, Irfan Sikander Bawa wrote:

From: Irfan Sikander Bawa
Subject: ACCA Forum >> Re:Beware of Wateen-Slowest Downloading Speed in the Town
To: acca_forum@yahoogro ups.com, finpros@yahoogroups .com, kse100stocks@ yahoogroups. com
Date: Tuesday, July 8, 2008, 9:53 AM

Dear Freinds

Thank you for your response on the topic.

First we should pray for our country in the aftermath of yesterday’s ugly bombing episode.

I would like to respond to some suggestion and tips given by you guys on the above subject.

1) Yes I am geeting full signal strength in my area (Gulistan-e- Jauhar Block 3 Karachi)

2) Wateen technician visited so far at my place also accepted that it is not signal strength related issue but there is some backend problem in wateen’s prepaid service and ideally I should get atleast 100 kbps speed. (also confirmed by my freind Syed Mudassar. If it is a range related issue then why wateen is charging Rs 1000 for installation. They should have visited my location first to tackle the range issue. They charged me installtion fee but they never did any installtion related work or visited my place; rather they just handed over the device and said bye bye you are on your own!!!!!!)

3) But as soon as they left my place they (technician) changed their stance and started giving lousy reasons.

Kind regards

ISB

— On Tue, 7/8/08, saad khan wrote:

From: saad khan
Subject: Re: [FiNpRoS] Beware of Wateen-Slowest Downloading Speed in the Town
To: irfansikanderbawa@ yahoo.com, acca_forum@yahoogro ups.com, fca@yahoogroups. com, finpros@yahoogroups .com, kse100stocks@ yahoogroups. com
Date: Tuesday, July 8, 2008, 12:03 AM

I AM ALSO FACING THE SAME SITUATION, BY THE SERVICE AND ALSO THE PATHETIC BEHAVIOUR OF WATEEN STAFF…

From: Irfan Sikander Bawa
Subject: [FiNpRoS] Beware of Wateen-Slowest Downloading Speed in the Town
To: acca_forum@yahoogro ups.com, fca@yahoogroups. com, finpros@yahoogroups .com, kse100stocks@ yahoogroups. com
Date: Monday, 7 July, 2008, 3:56 PM

I have subscribed for Wateen’s Internet and voice prepaid services on 13th May 2008.This is/was infact the biggest mistake I have ever committed because of the following:

Firstly:- I got getting 7kbps (Yes SEVEN kbps can any one believe) downloading speed with internet connectivity of 1MBps!!!!! When I contacted (& still contacting) Wateen’s help line they gave me solution to delete temporary internet files and cookies!!!!! Wateen got the most pathetic help line I have ever come across.

On my persistence finally my complaint was registered having reference numbers 59683, 58716, there was yet another number which I am not recalling at the moment.

So far four technicians have visited my place and I am still getting on an average 15-20 kbps downloading speed. I have been continuously following up my compliant at Wateen helpline 111-365-111 for quite some time now and still getting the same lousy response “clean your temporary internet files”!!!!!

I invite any body still interested in Wateen for free demonstration of Wateen’s pathetic service at my place on a 7/24 basis under “watch and try for yourself” claim!!!!!!

Further I give open invitation to you all that just quote reference of my complaint numbers using my Wateen ID/reference and speak at 111-365-111 and have a laugh at the solution they come up with.

I also put a question before learned group members (having IT background) to let me know what should be the ideal downloading speed at 1MBps connectivity?

I also putting question before Wateen management is it Ethical for them in the context of COBP to harass and charge the customers for services they cannot deliver? Or they are just Thugs in the corporate profile.

Secondly, when I originally subscribed the service, Wateen franchise gave me understanding that Rs 799 were specifically charged against internet surfing and telephone usage i.e. I can either use the amount (Rs 799) towards internet usage to the maximum 4GB of download, or I can make phone calls against such amount or use both the services while being within the limit i.e. Rs 799. This balance is valid for three months i.e. counted from the date of activation of service. But later that understanding proved wrong. You can visit at your nearest Wateen Franchise and they will still give you the same understanding that Internet balance is valid for 3 months.

Thirdly, Uptill 15 days, counted from the day of subscription, I could not have my telephone service activated but Wateen was not reluctant to change me for that service. On the top of it I was given response from one of the staff member I contacted that “why am I so bothered for such an immaterial amount i.e line rent?” Wow what a trained and sophisticated staff the company has under its wings!! I was given two complaints numbers having reference 44146 (within 24 hours of subscription) , 48164 a week later and 59674.

Fourthly, For more then one month I could not check my internet usage. I think a cheapest mobile service on click of few buttons can let you know available balance to the accuracy of two decimals place. I also shot email at their support email address and spoke many at helpline but no one could give me satisfactory response. But all of them were pretty sure that if over run my given downloading limit I would be charge extra over and above Rs 799. Now why the hell I be charged for usage which I could not verify and track?

Lastly, after being fade up of all these I have applied for complete refund as Wateen failed to give the standard and quality of service they promise when they charge my account. However, I am getting response that I may not get the full amount back.

Irfan Sikander Bawa

Invoice Number 2315

Date May 15th 2008 5:37 pm

Customer No 2250

CSAF No 069026

Package

Go Green Rs 114 (Phone Line Rent)

I MB 4 GB Rs 799 (Internet Balance)

Hardware Cost Rs 2499

Hardware Rental Rs 99

Security Deposit Rs 2000

Installation Cost Rs 1000

Very nice!!

I am user of wateen.it is my humble request to every one that wateen is a fraud. I am advocate by profession and gonna to file a case against wateen and especially its CEO. i have faced many prob;em since its using even their job is to LOOT you.

Wateen and IBM – Why shake hands?

Folks, does anyone know about the latest offers being provided by Wateen? I heard they signed an agreement with IBM and being provided with some more integrity. Well, I don’t know much about it but just read about it on a blog. But I can’t get it. Can anyone help me out? Why Wateen is shaking hands with IBM and what are going to be the advantages?

Lol. So am I. But not with PTCL, with Wateen. I haven’t seen any flaws in customer care services. They provide with direct contact with high officials.. I haven’t called at Wateen more than a few times, but the few times when I did, the experience wasn’t bad.

Yea, I know abt it. I wudn’t ve known if I hadn’t gone to sindbad with weeks ago. It was probably their first day of the carnival and they organized it in Sindbad. Wateen featured its wireless services and online gaming and intel with its same pcs and stuff that we all know of. I liked their online gaming stalss and stuff. They show was for general public and that is why they have formatted their plans in simple and audible manners. Emmm, it was nice. New idea and fun for kids… That’s what happened that day. And I heard about other cities they are going to but don’t exactly remember the names.

Aby ja bay.. Apna hi number day kar ullo bana ra hai sabko?
Aur koi kaam dhanda nhi kiya? Mat kia kar yaar.. Bara ho ja ab? Phir gaaliyan kiyon bakta hai bey.. aur mazaq wazaq nhi aatay kia? Baqi baat cell pe karaingay =D

Dear Sister Sara,

I like your positive attitude and frankly we should be thankful for what we have, but if there is a problem we should vent it out. Keep saying all is good is like burying your head in the sand or closing your eyes like a pigeon is not the solution.

I have ranted a lot at:
http://greenwhite.org/2008/03/26/wateen-ummm-this-is-what-happens-when-you-hit-a-nerve-in-new-media/

Here is my beef, I was very skeptical of Wateen’s service from the time I heard. I know it had failed in San Francisco where it was being offered for free. Not failed as in they stopped but failed as in it didn’t get the attention it anticipated.

Anyways the problem with Wateen is extremely and highly inexperienced Support, I highly doubt if they know the word exists. They know their service has problems yet they do nothing about compensating customers.

There is no concept of customer satisfaction in Pakistan, no where. Wateen is no exception. When I got the connection couple of months back I was told that I can change the package anytime. Despite the fact that I was extremely pissed of somehow my 10GB expiring before even the month was over:
1- I could not change the plan and the Franchise insisted that if I call CS I can change the plan. CS told me flat out “NO”. I spent over 30 minutes and got a Supervisor or Manager on the line and they said its not possible. I am in the IT industry I know its only a small script and will take no more than 3 hours to configure and implement. Maybe I am exaggerating here a little bit. 3 and a half hours, I guess.

2- Prepaid plan means, when your balance ends you can re-charge. Not with wateen, if you use your limit before you “billing cycle” is over then you are charged Rs 35/100mb and then you can recharge.

3- When you call their 111 number it hardly connects considering if your CPE is working. If you call 1236 number same thing. After 7-8 minutes of music the call drops. I solved that problem, Try English and you can talk in Urdu, they prefer English speaking customers as they are either professional, foreigners or polite people somehow, maybe some locals unable to explain (means: curse) the problem.

4- About the download limit: My business is all about net, review of sites, products, software etc I have to download a lot sometimes GBs of data.

I know I know… I can always get PTCL land line and get regular DSL. I am just waiting for our favorite company to install one 7-10 days have turned into almost 2 months. Talk about customer service, yeah!!!

Well keep your positive thinking high, hey I am still using Wateen and Alive thats the power of positive thinking.

@sara
=x who makes the fony rules here abt what goes n what doesnt….ofc im 14 wth wod i wana lie =x i study in city school class9….:@ yes i will trash my cpe as soon as i get micronet broadband …what it wil prove is alot to me and to the eyes of ppl who hate wateen…

Ok Guys,

For those who want to know what customer service is, check this out. Although the customer probably was wrong, here is how a “corporate company” handled it.

http://gmy.news.yahoo.com/v/9633993

Its not that way.. I’ll try to call Wateen call center and let you know about the details. There must be some misunderstanding and your money is not going like that anyway. I’ll tell you when Im done.

Hi evryone

hope u all r well, although i don’t have a Wateen connection n any experience with its service but i don’t think so k such a big company like wateen can provide such a bad service, there must be some problem, may b they are working on their network system as i have heard that they r under upgration process. so i think v shud w8 n let thm complete their operations.. i hope after that v wil get something beter 4m Wateen..

I have both Wateen and PTCL, and I have also mysteriously been shifted and downgraded from the original upgrade (I also opted for the 18k package, was upgraded from 512k to 1024k, and now have been downgraded back to 512). Apparently, customers were supposed to have the option of getting their remaining money back…whatever happened to that? Instead, I have a balance left on this prepaid connection type thingamajig. Wateen sucks. Badly.

PTCL, on the other hand, has been performing brilliantly. I was among the early birds that had the connection and then was upgraded from the original 512k to 1024k, and with a wireless router, things are gooood. Not so much for Wateen, though. If you’re thinking about it, don’t get it.

Sorry Brother Mazhar,

I feel for you, and I am in the same boat as you are. It has been 3 months I was told I will be able to downgrade and I still cannot. Wateen is really pushing the limits when it comes to taking care of the customers. My hats off to all those who are survivors (including myself of course )…

May Allah keep us from the “shar” these corporate companies…

Ah, i am an other victim of wateen’s poor help service. Did u notice that they always took 48 hours for all minor or major problems. But i do remember that i had registered numeroulsy comlains, but their technicians hardly visted 2 or three times.
Now they forcefully changed my package into PREPAID package and returned me remaining 6 undeposited cheques. Since i am trying to connect prepaid.wateen.net to recharge my account but i couldn’t succeed. another weasel company.

@mehmood:
It seems that ur aim is to write bad about Wateen, doesn’t mater Wateen is doing write or wrong. That’s why u keep the record of these comments to show the people by whom u r hired to do this job…well keep it up…but I think thousands of people are using Wateen and there are very few complains as compared to the number of users, which shows that Wateen is providing a satisfactory service to its customers. As for as the minor problems like disconnectivity are concerned so this is a very common issue with every broadband service.. In the case of Wateen its very rare.. take ur example u r an active blogger but u never complained that Wateen got DC while writing a blog this is the first time happened with u… so don’t blame Wateen try to be honest…

@ mazhar and zubair:

Hi. Whats wrong with u people?? How can a company forcefully change ur package without ur permission… Oh come on… I do not think that such a big company like Wateen can do these silly actions…

@Maria and Sana.

Is wateen paying you to give them good reviews? Organisations usually do that to clear their name.

Anyway I have been using Wateen for quite some time and continue to do so till such time they don’t return my signed cheques. Hopefully or rather luckily I live in that part of Lahore where the indoor unit is giving me better performance than an outdoor one. I have no major complaints with the service but I know plenty of people who do and this is not just on word of mouth but on actually seeing there problems.

The worst thing about wateen has been their customer service, especially their salesmen who do not know what they are selling, what is unique about the technology and what sort of issues there might be. I happened to ask them a couple of technical questions upon installation and they had no clue. Moreover, they said that I would have 512kbps dedicated speed, only later to find that its the frikkin burst speed varying from 64 to 512, I was definitely better off with worldcall.

Being in the IT Products and Services field I know what things are prime to get rave reviews of your Services and Products. Wateen has so far not focussed on any of those. You see Pakistan is just a test bud for them to stabilize their services so that they can move on else where. Pakistan was chosen because people here, majority, don’t know what their consumer rights are. Had they done this abroad some one would have sued them and taken them to the cleaners.

Recently they changed my postpaid package to prepaid, since it was in their policy to do so and claimed to return all my remaining cheques. This was 3 months ago. My package changed one fine day and I had to call them up for my new credentials (whose password i have yet to change because wateen just does not let you to do so). I am still waiting for my cheques.

“law prices” (quite the opposite) and “silly actions” have been the norm with wateen, I think its about time they accept their follies and repay their customers!

It is funny to see people point out that is Wateen paying you to give good reviews while ignoring the fact that door swings both ways. Are other companies paying people to give bad reviews?? hmmm something to think about.

Mr Mahmood … customer service & the service in countries like US is something we cannot even imagine in Pakistan. Simple reason is the mentality and education level. Try satisfying a customer who will not listen to anything you say and will only demand something which is totally out of normal procedures of a company. Customers of that sort are far more in quantity here in Pakistan. I really am not fond of people who keep comparing Pakistan to other countries (no offence Mehmood). Other countries do not have problems like load shedding, corrpution at lowest level of government and private sector. I doubt any of you go on forums of WAPDA and raise hell.

Anyways this discussion can continue for days and weeks. If people are really that dissatisfied with a company, leave it. I was fed up with Mobilink and World call. I left both and have never been happier with my current service providers. Now please do understand that i do come across problems here and there such as internet service distruption by Wateen but i always log a complaint through proper channels and it always gets addressed. That makes me happy.

[...] the start of this year, so much so that I had been all praise for it off and on amid a plethora of criticism against them. But all of that changed come 6th of [...]

@ Mahmood
Hello,
Yes, I agree wateen is improving their service. We should consider wateen’s effort towards wimax technology in Pakistan, as it’s a big step. And just in case you really want to get your problem solved, here is a place you simply send in an inquiry “customerservice@wateen.com”
InshahAllah You will be more satisfied

Kia hall hain jinab am very craazy N want all to B like that,So PLZ come ON u all……

O U KAZI I AM GOING TO DIE KAISA HOO JAN……..

hey folks i want every one of u to come at PASHA ICT Awards.. the Venue is Marriott Karachi and the event date is 31st Oct 08 (tommorow at 8pm).. aur han the important thing is that Wateen which is the Gold Sponsor of the event is offering free Wimax Connectivity throughout the event.. so come n enjoy.. since wateen management is also gong to be there, so u can share ur experience of Wimax with them.. u can get moe details about the event on http://jehanara.wordpress.com/2008/10/30/psha-open-invitation-to-bloggers/

u r most welcom khizer and u can also put a blog while attending the event, means u can tell others about the event’s activities

I had taken some time off from this forum. Right after my last comment on 20th October there are two comments posted by Hira and Sunia. It is very strange that both comments are exactly identically and posted within 2 minutes interval.

Now we can see who is getting paid to write for/against Wateen.

Thank you for your robotic suggestion of writing to CustomerService@wateen.net, I did already and this is the response I got. I will quote the exact email here:

From: Aneel.Butt/Wateen/Lahore [mailto:Aneel.Butt@wateen.com]
Sent: Saturday, August 02, 2008 9:15 PM
To: Mahmood
Subject: Out of Office AutoReply: Connection problem

I am out of office until August 6th 2008 with no access to emails. In my absence please contact;

For Correspondence concerns – zafar.chouhan@wateen.com

Now if you have ever, ever written to any sound company’s CS you will never ever get an answer like that. Maybe something like expect an answer with 3 days, 1 week or so but not like this, this was the first time I have ever seen this.

I have been using wimax since last september at least. it is true that the service is not like something that i enjoyed in states or any oher developed world but it’s pretty aight! to me it’s better than comsats or ptcl or linkdot net etc etc……besides there are problems with all the operators in pakistan. i am sittinf out of indoor and out door coverage area but still services are good. at times the speed does go down but for the most part it’s good and the service is reliable. at least i don’t have to hear the comsats guy say that my dsl is not working cause of the messed up ptcl line ….my voip telepony is also working good and most importantly it’s a hell lot cheaper than the ptcl landline with a crystal clear voice. yeah wateen sucks and it sucks cause the company is too slow to bring out the remainin products in the market. set aside the rest i don’t see any problem with the internet n the fone. peace

Ok, my regular ranting folks. I have to appreciate what Wateen is doing. They are making an effort to improve their CS. I sent them an email about SelfCare Portal (unable to login). I got a professional email response. Than a phone call resolving the issue. Bravo Wateen! Keep it up we will be very proud of you…

BUT…. (here he goes again dogging)
I sent an email with disappointment on another subject. Here is the email I sent to Wateen:

Dear Wateen CS,

First of all congratulations on improving your CS and adding more professional aptitude and response towards uses issues. I am impressed by the latest resolution of the issue I had.

However, after logging in to the Dashboard (much better than prepaid portal, congrats!). I am disappointed in Wateen’s honesty about charging customers. Here is my beef:
For last 3 billing cycles i did not even go over 2GB out of my 10GB limit. I did not get any credit or benefit of that. But My first billing cycle when my limit was reached Wateen started charging my instantly without any warning

Please do not think that I am a regular bitching type that always complain about things. Its because of us “bitcher” raising these issue you get a chance to improve your service.

I suggest that either you provide Unlimited Downloads, with a warning of using excess like 20-50GB in a billing cycle. Or at least provide roll-over for unused cap.

Looking forward to a positive response. Thank you so much.

For those who are paying me to write these things please not this down, I want a bigger paycheck this time…

Laters..

Hi,
now i get the chance to tell every body that Wateen block my connection on 19 of every month on completion of a month. i launched complaint to them that wat is this stupidity, u r treating your clients as thieves who will run away as u block the connection. but all in vain

Well …iv heard a lot in here! Wateen has made it so fu**in complicated that i wanted to upgrade my account to vUnlimited! it would have been upgraded one day before my billing date but there was no network or what-so-ever server was down with some pathans whatever! so i came back home and the very next day i called helpline 111-365-111 to guide me thru this.. now i wud have to pay them MY PREVIOUS BALANCE -900PKR which isnt my fault as i went to franchise and their service ws dead and 1617PKR for their package vUNLIMITED 1mbps(hope so)
so total id been paying 2517PKR now to change it …what the hell! is it an electricity bill or 1mb connection… ptcl EVDO is far better its UNLIMITED , 3.1mbps, and PORTABLE…i’ll dump wateen AS SOON I GET MY HARD EARNED MONEY this month u hear me?????!
So long wateen!

Dear All Consumers,

For customer services, you may right to customerservice@wateen.com or go to online chat with one of the rep available from 9am to 5pm monday to friday.

Email: customerservices@wateen.com
Chat: official website http://www.wateen.com
Helpline: 111-365-111 or 1236 from your wateen phone.
Visit us at our business centers.

To whomever it may concern:My previous comment (as well as this one) was left by automated spamming software. I just took a look at some of the sites that it hit and I see that it seems to have left comments in inappropriate places that made the comments themselves seem pretty damn insensitive. I just wanted to clear up the fact that I never actually read any of the posts and I’m really not a horrible person – It was all done automatically by a robot that left a comment on a bunch of blog posts that contained the phrase “my life sucks”. I sincerely apologize if I offended anyone – I’m just a spammer who was trying to get links to his site.If you haven’t already, you should probably delete the original comment, along with this one.

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