WateenUser is not the only one with issues with Wateen. Of all the people I have talked to (corporate customers, home users etc) its a very common theme. Wateen has some serious internal issues and I don’t see it going very far as a strong brand.

ETA: The files range from 350-700, not 250.

I have been using Wateen from the last two months and it is providing me a very good service.

I have subscribed to 512Kbps and the speed very rarely goes down 50-60KB, when I am downloading anything.

Wateen’s service is excellent! I have been using Wateen since a month, and it has always given me great speeds for both browsing and downloading!

I had installed both DU Meter and Net Meter to track my use (so that I could know when I go beyond the 10GB limit), and through them I witnessed that my MAX speed was going upto: 1.0 Mbps (YES!), especially when I downloaded torrents!

The biggest advantage of having Wateen (WiMax actually) is that it’s easily portable. My primary use is at home. But right now, I am connected to Wateen from my office, which is at a distance of like 10 KM from my home … and it’s working perfectly here too!

There are a few drawbacks. The one that I hate the most is providing “NEW” login/username if you get disconnected from the Wateen network, as the one you were logged in with is NOT logged out automatically if you are disconnected (until it’s timed out at their end, which is probably like an hour!)

Second, their DNS services at the back-end are totally crap! I had to use OpenDNS addresses. Though I think they have been improved a lot.

All in all, I am HIGHLY satisfied with Wateen!

I think it depends a lot on the area you live in. I know a couple of ppl who are very happy with wateen. I live in Phase 1, DHA, Lahore and it absolutely sucks here. I’ve had it about a mth and I’ve experienced a number of problems with it.
1. I signed up for the 512kbps package but get only 256. I’ve called Wateen almost every day since the beginning of the mth but have gotten nowhere. The first week or so the ppl on the phone had no idea what to do and sent me to random Wateen offices all over town to log my complaint. I was not provided any complaint number even when I asked for one, but was asked for a complaint number for my prev complaint every time I called to complain again. One of these ppl finally called me back and told me the problem would be sorted out by Mar 15th, which it wasn’t. I called back on Mar 15, and was given the ‘will be sorted out in 24 hrs’ routine for the next three days. Mar 18th I was told that 80% of the customers had been sorted out and the remaining 20% would be by the end of the day. Mar 18-Mar 25th the service would either not work or was so slow that I wouldn’t even be able to get the login page, so I wasn’t very concerned abt the speed. Mar 25th, after several complaints, the service was up and running again, but again only at 256 kbps. Called 111 365 111 again, was told someone would contact me within 24 hrs, which they did, only to tell me that my speed would be upgraded on the 31st. 31st, no action, called them again, was told ‘oh, actually it’s the 1st of april, check again at midnight tonight’. Again, nothing done, called them again at 2 am, they’re supposed to get back to me within 24 hrs.
2. Service is very interrupted. My internet doesn’t work at all for a few hours during the day (Online, DS/US lights are off) and is painfully slow (most sites time out- google’s pretty much the only one that loads) for another few hours. Between these two problems I get max 2 hours of peaceful browsing/download time in a day.
3. Customer service reps at 111 365 111, though very polite- painfully so at times- ask you to go through the same routine- unplugging modem, taking out battery, pressing the reset button, deleting cookies, checking tcp/ip settings, deleting history, deleting temp files, and generally banging your head against the computer before they log your complaint and give you a complaint number. I understand this for ppl calling for the first time, but for someone calling for the umpteenth time and providing them with 5 previous complaint numbers should not be made to spend half an hour at a time on the phone with them. My computer does not magically change it’s TCP/IP settings from automatic to manual three times a day and I don’t get a chance to build a history considering I delete it thrice a day.
4. Their technical support team has visited me twice and wanted to or changed my modem and splitter every time which has fixed nothing. So either they’ve been handing out faulty equipment or their tech team knows jack.

BOTTOMLINE: DON’T GET WATEEN. IT MAY TURN OUT TO BE AN EXCELLENT SERVICE 6 MTHS FROM NOW ONCE THEY SORT OUT THEIR TEETHING PROBLEMS BUT IT ISN’T RIGHT NOW. ATLEAST CHECK WITH SOMEONE IN THE SAME LOCALITY WHO’S USING IT BEFORE YOU GET IT. I HAD SEVERAL PROBLEMS WITH WORLDCALL WHEN THEY STARTED BUT NOTHING CLOSE TO THIS. RIGHT NOW, WORLD CALL WAS ACTUALLY WORKING PRETTY WELL FOR ME, BUT I GOT TEMPTED BY THE SPEED CLAIMS AND JUMPED THE WATEEN WAGON. I SORELY REGRET IT NOW.
WATEENUSER: I READ IN ONE OF YOUR PREV POSTS THAT YOU SENT THE CEO AND SOMEONE ELSE AN EMAIL. WOULD IT BE POSSIBLE FOR YOU TO POST THEIR ADDRESSES HERE PLEASE. THANKS A LOT!

I live in dikhan in nwfp when i use wateen first time i really like that but with in month or so it goes down
and now it really suck .i have paid one year subscription fee to have no option to use nay other infect we dont have any other option here is our city.
if any body from watten reading these line for God sake day do something other wise …

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To add - to increase speeds for torrents you need to enable ip forwarding. The best way to do this is to fix or use a static ip address on your desktop laptop for your wateen connection for example:
ip address: 192.168.15.3
subnet: 255.255.255.0
gateway: 192.168.15.1
dns1: 192.168.15.1
gateway and dns1 will depending on the ip address assigned to your moto router/device, check this from the web interface:
setup > lan configuration –> it will be the subnet ip address.
With that done, navigate to advanced > lan clients and add the static ip address you assigned to your desktop/laptop in this case 192.168.15.3.
Next navigate to advanced > port forwarding, select your ip from the drop down list, select the user radio button and then click on the ‘new’ button, give a name to the rule, specify the protocols TCP,UDP and the port - i am or rather was using azareus and so specified 16302 - check from your torrent client what port it uses. This made a big difference for my torrent downloads - that is prior to 2 weeks ago, hope it helps someone else at least.

Haha..seriously dude, talk about being a cry baby…I’ve never heard anyone ever saying anything good about their service provider.

I live in NESPAK lahore, managed to get hold of their device during their friendly user trials period last year and my family and I are more than satisfied. Although I’ve had a couple of bad days over the period but I’ve seen their service improve significantly over the past period. Thats been the case with all new technologies.

Remember the time when you wouldn’t get any signals on your cell phone, I am sure you bitched about it then (but chose to stick it out anyway)

Most of the broadband users (DSL/ Cable), were either capped at 2-4 Gb/month or got pathetic speeds if they weren’t till only a short while back. Wateen atleast opened the market up, just compare the present market rates (and caps) with last year’s.

AOA
if just want to say to all those who having a problem using wateen connection. just leave the service bcs you dont have the good coverage of Wimax. in those areas where wimax coverage is good people are enjoying the service.
So please stop abusing wateen and subscribe the other one which is good for you. its very good serice.

By the way to Sawant, i m agreed with you. The problems people are facing are due to coverage area and some people’s computers are not good configured with the CPE(Customer Premises Equipment).
So the those, who having problems with wateen just check the CPE configuration and coveage of wimax.

haha! agree with Chink!
i love it how people use a platform such as this to just vent. Can they even separate the venting from the objective way of complaining? all i hear is just waaa waa waa.
here’s the deal: every isp has issues, especially from the beginning, that doesn’t come written in a handbook eintstein. so SUCK IT UP!
second of all, it depends on the coverage - as has been rightly pointed out above - and you need to be sure whether you need to need the indoor or the outdoor CPE. One is called Buckeye and the outdoor wala is Jupiter.
so chill dude, and let them connect!

Please ignore the user who are happy with Wateen.

1- Those could be wateen employed people, or;
2- Few exceptions..

I will be luck if i have 30 min. stable connection.

Also to top that Wateen does not have (here we go disconnected again) log for sign-ins and out so I can save and show it to them how terrible it is, also I cannot track how much have I used already.

I an quite happy with Wateen Prepaid Services.I an using since May 2006 (1MB download). I check my usage from Wateen Franchaise Office and see what I have to pay (usually in Prepaid you have to pay in advance).

I always try to solve problems by meeting the Wateen Franchaise Office in Quetta(very helpful staff)and online help(they are too very helpful).
I dont know what is the problem with you guys. Blaming is very simple. I also had some problems(I call it hickups)in May 2006 which are solved. Wateen WIMAX service is excellent where there is no land line. Still we are looking for more incentives in Wateen i.e some cushion i.e. some free Mega Bite download.

Dear mahmood

First check with Wateen, is your area is located in the Wateen Circle. Then hang the CPE near the roof of your building. This improve signals.

Wateen Hot Spot (Access Points ) are located in various Warid Towers. Check where is the access point located. Each Access point gives data to 3 KM area. Like PTCL V signal it is not affected by congested areas.

Dear Mahmood

This disconnection is due to presence of location in between two access points. I had the same problem and it was then solved when a new access point near to my location started working.

Check with nearest Franchaise Office. With Emails you will not get result, the best way is call an engineer from Wateen Office. He will first see the signal strength and then he
will put a complain to main office.

I also had problems with Voice and data for first 15 days and I continuously visited there franchaise office every day to solve the problem. I got good service in June 2008.

Also check if a new access point is going to be opened.

Wimax is a new technology and every new things has some problems in initial stage.

Lets hope that you will get good transmission

Wateen CEO received 10 million $ from mobilink to slow down the operations…

Wateen CEO received 10 million $ from mobilink to slow down the operations…

Wateen CEO received 10 million $ from mobilink to slow down the operations…

Wateen CEO received 10 million $ from mobilink to slow down the operations…

I do not disagree, some of you fellows are getting required services. I on the other hand am extremely pissed at Wateen. The only reason I am using it now is I have to wait till I get PTCL connection and get a regular DSL.

It’s not only that it keeps getting disconnecting, but in-competent (under-trained) staff, vague and untruthful policy and promises are the biggest beaf I have with wateen.

The newest thing is that the Reps told me I can change my package at any time. Guess what I cannot I went to Franchise the said Call CS and they will be able to you change it. I did call and they said no this option is not available.

I am going to lose more money to wateen but my work is based on the net I cannot afford to be out of net for more than 24 hours.

As for the lucky guys, I envy you have fun while you can.

should i buy wateen Wimax service?
please give me your advice….

It is a very old saying that the sense of ownership and sense of serving and satisfying the users/customer dwell down from the top. The pathetic and “who cares” sort of attitude we have been experiencing from the lower tier of Wateen’s staff is because of short-sightedness and lack of strategic vision of the top brass.

To me first impression is the last and Wateen has miserably failed to live up to this expectation. They went for quantity and cheap resources and compromised on quality.

I would like to share my experience of totally messed up online service. Since last two weeks I have been following up my complaint for fault in wateen’s telephone service. The fault is that when a caller dials my Wateen number and later disconnects the call then at my end phone keep buzzing. Strange is not it? Ringer of one of my telephone sets has already been damaged because of this fault. This happened while I was away from my home and in my absence not at my home and someone rang at my number and when I reached home I found the bell ringing with an irritating and annoying tone/sound. Later I found that ringer speaker got damaged as it kept buzzing for hours though the other party/caller might have disconnected the phone after a minute but at my end it kept ringing for hours till I reached home.

This fault was originally in the service when I subscribed; I guess three week back but it is still to be rectified by the best of best technical team or engineers of Wateen!!!!

Today I again contacted their help line and ask for status and receive reply we have referred the matter to our technical team with underlying message “Don’t disturb us we are in total “Thaund Program”.

So I am going to put widened agenda before the present Government: Impeachment, Restoration of judiciary, Get my telephone fault rectified!!!!!

Mr. Analyzer,
Thanks a lot for your strategic analysi0s. I do not know what it would have been in Pakistan without such thinkers as you. You probably have done bachelors in cracking jokes that suck the most lol. It didn’t really make me laugh or something like that. May be, you have pursued your Masters in something even better. Man, you aren’t an angel that we believe in, aren’t a saint either. We don’t even believe in any such things and you talking about just a stupid line with no explanation at all. Really?
Now tell me, why would a company like Wateen fall for 10 Million dollars when their own worth exceeds billions? If you really got some clues, put it down here. And by the way, if you were being sarcastic, that’s a different thing. I would say sorry in that case. Lol.

Mr. Sikandar Cassim, don’t you think your phone kept buzzing because of some other problem than Wateen’s service? You are probably the first one to have such complains, no match at all. And such things do happen, mistakenly or whatever you name them. But such a big company like Wateen won’t really be free to keep knocking you landline lol. You should have gone to someone who is good at fixing such problems.

I suspect that wateen is parent-less company and their employee doesn’t know the value of customer. And within the wateen setup there is no responsible person. I’ve trying to contact them and everyone is transferring to others and initially it was hard or hard luck to find anyone at wateen because all the time I found their number busy.

They have the worst quality of service and espeically their peoples, I don’t know why this company is running in orphan mode!!!

Some interesting point to share you, when I was trying to contact a Wateen’s reponsible and he was not attending the call on his cell despite calling hundred of times, when he picked and I asked him why are you NOT attending the call, he simply annoyed on me and said “ITS MY CHOICE TO PICK OR NOT TO PICK YOUR CALL??” What is this bullshit???

Wateen = Efficient … NOT!
Wateen = Honest … NOT!

Got my fist wateen bills (for March and June yesterday; what happened to April, May, July, August?)

Seems they ae overcharging me about Rs 1500 for each month (bill should have been Rs 999 for my package but I am getting about 3 times that. Figuring out the phone calls — about Rs 400 — It still is more than double). They say I am going over the download limit by 2 to 4 GB but that is impossible with my usage patterns…Let’s see how my trip to the customer “service” office goes. I know I am not paying them the extra.

nota: sorry my bad, i thought you said “mota”, my apologies, did not mean to call names…

Well, Wateen has converted my internet package to prepaid without letting me know first. Same service, same cap and same customer support but charges are no more same, increased by Rs.250. Now tell me who will go for their service Rs.1600/512K and that too with 10GB cap.

I;ve been usin g Wateen 1mb/ 4 gb prepaid package for 3 months now. performing is pretty good. I get about 110-115 kbps during downloads. However, I would prefer an unlimited ptcl package for the same price, especially after the launch of ptcl smart(digital TV service). I am in an area where ptcl dsl is not available, therefore had to opt for wateen! My advice is get an unlimited package from another service provider coz I really have to be careful of not expending my 4 gb quota while video streaming and downloading massive files. THEY R FAR TOO EXPENSIVE THAN THE COMPETITION AND ONLY GOOD FOR THOSE WHO R EITHER DESPERATE OR DO NOT HAVE ACCESS TO A BETTER SERVICE PROVIDER IN THEIR AREA!

@Shumail
I think their acounting sucks. I had the same prolem with my WiMax connection at work. One day it showed I had half a gig of downloads. The next day I had gone over to 4 gig limit. What was funny was my connection was DOWN THE WHOLE TIME so there was NO POSSIBILITY of that happening…

They also tell youwhen you are done you must logout or else you could get charged extra? First of all, why? If I am not using the connection and just happen to be logged in, why should my meter be running? Second, how can I logout when most of the time it is the electricity that goes away and i don’t get a chance. Third, it logs me out automatically after 5 minutes of inactivity anyways…

hello guys, m usman jus a 14 yr old n wat im gona bold out rite now is:

-_- DONT GET WATEEN ITS GONNA BE THE WORST MISTAKE OF UR LIFE

i kept up wid there non-sence for like 6 months but not anymore now…

first day i get wateen it dosnt work till after a week thus i get a 0 in school assignment

2nd in febuary and march i experience dam slow bronzing speeds coz of the optical fibre while no other isp was affected as much as wateen was…

on april i get this big fat ass bill which said i hav to pay 12000 =x i friggn blew my head off coz we payed advance 18000 already and it claimed i downloaded more tan 20 gig althhough i didnt coz i was in my limits…the question is how do i knw…i installed du meter to keep track of my bandwidth from the start so in the end i had to pay the bill coz of some mumbo jumbo

a month later i figure out my account was hacked and it was being used by someone else and this problem didn’t get solved till like 2 months my god damn password kept on changing when ever i needed to login and then i had to call the boring helpline with that ridiculous song going on EVERYDAY ATLEAST 6 TIMES IN THE DAY coz tat other guy was using my account n somehow he use to reset n change my password n when i tell another wateen representive he says its impossible he needs ur nic no and yap yap yap in the end i was gona refund the product coz the problem wasnt getting solved and then they showed logging against the mac address and it totaly proved someone else was using my account n the solution they picked up was to convert me to prepaid

ok now i get converted and u knw what the new problem is i logged in and i had 12500 balance and when the next day i login wat do u knw ZERO BALANCE ;@

now im asking whr that balance went n they say we r sry sir n crap crap crap so in the end i suffered a tremendous loss n now im gona break the cpe proberly smash it coz thrs no way im gonna return it (stay tune for my utube video link in which i smash tat tiny piece of trash into scrap)…

@Shumail
Just want to clarify I have had almost no problems with the service since the paid period started. Again I am talking cable here in DHA Lahore (Net service was horrible and unusable till Feb 29, the testing period, but magically it all got fixed March 01 when pay period started. Was poor service intentional then during testing phase?) I have had maybe one or two brief outages since. Only problem now I have with is billing. Has their customer service improved? My WiMax experience so far does not give me much confidence. 365 in the 111-365-111 probably means the days in the year you will have interruptions…

Ok Guys,

For those who want to know what customer service is, check this out. Although the customer probably was wrong, here is how a “corporate company” handled it.

http://gmy.news.yahoo.com/v/9633993

Hey, am using wateen service. I am satisfied with my wateen.Why U people not happy??

Hey Anoushey.. do v need passes for the event or is it open for public?

Dear Shumail u dnt need any pass, jst come and update urself about the IT industry of Pakistan because all the major IT companies are going to be there..

u r most welcom somi and thanks for ur reply

i hate wateen more than hell man i get a download speed of not more than 39 kbps and when its slower its just 8kbps can u imagine that for a broadband internet connection
i am using jupiter unit
…..