Their “entertainment portal” at http://entertainment.ptcl.net/ is silly (sorry, silly was the first word that came to my mind). Putting up 40 english movies of VERY low quality (they would probably fit in a DVD or two) on a webserver (with irritating animations around them - but that’s the topic for another rant) does not make an entertainment portal… Worldcall used to do better than that 3 years ago. Most of the sections are still “Coming soon”.
I can (almost) digest the urdu jokes section, but the thing that confused me was the presence of a “Relegious” section - I fail to see how a “Relegious” section is entertainment.

(Do I whine too much? )

the situation isn’t much better for wateen there are lots of bad reviews about them on some sites

I would like to point out that most ptcl-dsl-bashers have bad phone connections. They need to get their phone lines checked, or better yet, upgrade to fiber optic lines. I can assure them they would not regret it. Their DSL services runs like a charm on clean phone lines. And their latest reductions are a godsend (especially the Unlimited volume bit).

I am still unable to see entertainment site. tried from wateen and mbl, but cannot open it.

and dude, you aren’t missing much

lol, good point - but perhaps their portal works on the ptcl/ptcl/13177777 dialup numbers too, and perhaps they are targeting those customers to upgrade?

Since my last comment, they have also fixed the Relegious typo, so someone must be reading this thread, and we can now have religious ‘entertainment’ (their words, not mine) on http://entertainment.ptcl.net/Religious.aspx - after a spell of watching pigs and Nicole Kidman’s thigh on http://entertainment.ptcl.net/Movies.aspx

I wish they put up a hit-counter on both pages!

Dear Mr. Raza Abbas,
I have the same problems with my phone lines that you have mentioned and even my DSL connnection request has been turned down. Can u tell me how to change it to Fibre Optic. What should be fibre optic? the PTCL cable coming from Exchange to the local switch box or also the wire from that switch box to the pole outside my house and what about that copper wire which comes from the outside pole to my phone set.
looking forward for a detailed reply from mr. Raza or anyone having knowledge/experience regarding this.

Hi I think PTCL services are awesome now a days but in movie and songs section, latest material will be added to make it more better

yeah its great, i had 256Kb/s i still have it, i am waiting so damn hard n badly for the upgrade to 512kb/s Unlimited, i have no idea when they are gona upgrade me i asked them so many times but they are like its in process. my Total use is to play on Xbox live, some times it lags and some times its all good for all my buddies who join my room, i am gonna check 512 when i get the upgrade if that dint worked fine. which i hope it will… then i am gona go for 1MB/s but still i know 256 is good, 512 will be better though. i still dint get the upgrade PLZ UPGRADE MY CONNECTIONNNNNNNN

Hi, i got my new connection of 512kbps last monday and like everyone else here, I’m too having the same problem with the upgrading of my connection. I’ve been calling a bunch of people for the last 5 days and as expected no +ve result. Today i again called @1236 and the lady said that “most of the people (not all) having this problem will get it solved by 31st of March”. Then i told her that a friend of mine got his connection upgraded 2 weeks ago, this time she didn’t have anything to say
So lets see what happens.
And i agree with Sohaib, they need to be tortured =/

What is the fucking problem with the fucking company of PTCL PtCL said that our package is changed to 256 to 512 but still no further improvement. PTCL is just a chunk for fuck sake fuck off NO OFFENCE

lol Sohaib Athar hahah
Hey guys Easy man,,, i am also waiting like hell for this,,, its beeen a monthh now ,, anyway i went to isb and i was so sure that the time i will come back my connection will be upgraded and it was not, i called them and some Kashif dude told me that it has been 50% completed u will get ur upgrade within 6 days (6 more days its pissing me off) and some other PTCL dude told me that they are gona upgrade us before 31st of march, this is all computerized no man can do nothing about it the upgrade process is running AREA vise blah blah. anyway i cant wait, as i get my upgrade i am gona ask for 1mbps . lets see yaar,

my connection was upgraded on 31st march as they promised. yeah it did took me a lot of calls and complaints everyday but finally they did it. A friend of mine is working in ptcl and he said that they announced that they will launch new packages and upgrade previous connections on 1st march because customers were switching to other isps because of their high rates, despite the fact that they wont be able to implement it. This was all done to keep their old customers and attract new ones. They will upgrade ppl who are on 256 but it will take time.

your service on every package is totally DAMN or in other words i could say “please shut your network otherwise it will shut by the people…………….

they are not gonna upgrade my connection i know, every time call them (1236) they are like i will forward ur request by hand . this is the 5th time they are telling me this to wait for 2 more days. its been a month allready. i am so ____ fedup of this every time they are like u will be upgraded in 24hrs then 48hrs and now 2 more days, WHAT THE HELL yaar. if they again failed i will go for some other net

Sorry…that’s no more than 3 hours on Wateen…not “no less than”. Haha! Sorry about that.

Go to the PTA site, get their fax number - file a complaint - or get agressive on the 1236 representative and ask for someone’s email/cell # .

they gave me the same reason, and i’ve applied from the 6th of march… it has been more than a month now … and no go… i’ve switched back to MAXCOM 256..they reactivated it in abt 15 mints… atleast i have internet now and a service provider who gives a shit abt customers.

they upgraded my 256 to 512 on 8th april after LOOOOONG wait. plus they dint even informed me that we upgraded u, i was downloading stuff and suddenly got 65Kb download speed, i asked them if it has been upgraded and they were like no u have still 256, what the crap. lol actually it was 512 but there systems were not upgraded, now i told them to get me 1MBPS on 11th aprl one girl from 1236 told me BHAI BHAI AAP KO ABHI KAR DETI HON, i said what kar deti hon? she said Upgrade. I SAID YA RIGHT, some other operator was like no it takes 7 days blah blah, well lets see if it gets upgraded within 7 days or not. and By the way what Download speed u get on 1MBPS ????

I subscribed to the PTCL 1 Mbps DSL connection about a couple of weeks ago. After 4 - 5 days of the application a PTCL tech visited my house for the basic installations. 3 - 4 days after that the connection finally started. The only problem was, I was getting only half the speed (508/126). I called up “18″ and they said it would be “resolved” within 24 hours. The 24 hours passed, nothing changed. Upon calling again, I was given a cock-and-bull story of regulations and procedures and that the problem would take by the end of the working week to resolve (which was another 5 days away). After the end of the week, things still remaining the very same, I called up again and this time after getting bounced off from one operator to another, the fifth gentleman(named ‘Mubusher’) that I talked to that day, gave me his “personal guarantee” (for whatever it was worth), that the problem will go away within 3 days. AFTER the 3 days passed and the situation remained the very same as before, I called YET again, and was asked by a gentleman to call again after 30 minutes, which I did, only to be put on hold by a ‘Farhan’ for 15 minutes who eventually got me through to an ‘Usman’ who gave me yet another story about “technical difficulties” as if basic account management is akin to rocket science and brain surgery. This time around I was asked to wait yet another 24 hours with yet another evidently useless “personal guarantee”. All of that now basically means that I was still not getting what I had been paying for, for several days.

In the brief period that I have dealt with “PTCL Broadband”, I have reached a few conclusions:

a) Just like any other local organization in this country, “PTCL Broadband” is being run by a bunch of unqualified non-pofessional morons.

b) Either the staff hired by PTCL is; grossly irresponsible, ludicrously incompetent, or both.

c) Despite all the marketing slogans, “PTCL Broadband” not only doesn’t care about the customers, but actually believes that they are naive and gullible.

After making the above conclusions I decided to cancel my subscription in favour of other available choices for internet connectivity, purely on the bases of ‘customer dissatisfaction’. But after another dozen or so calls I found out that for cancellation I’m apparently supposed to drive their damned modem back to their office (wherever the hell it is) alongwith an “application” for cancellation:

Respected Sir,
Most respectfully I beg to state that…..

I say FUCK that, I’m NOT paying a single rupee, AND I’m not driving to where ever the hell their office is. Instead I’ll KEEP their POS modem and smash it into bits with a hammer to went my frustration. It’s like the old saying; “when in Pakistan, do as the Pakistanis do”. Try and make me pay you bitches.

As for next time, I’d hope to do business with a company that doesn’t employ a bunch of petty thieves and liars. Thank you.

Fahd: That’s certainly an apt logo for them. And to think that I actually got a new phone line specifically for broadband because my other “digital” phone-line was on an exchange that didn’t support DSL connectivity.

I mean honestly, am I, for this and ten thousand other reasons, allowed to say that my country sucks? No? Okay, then I wont, but I’m certainly thinking it.

Noooooooooooooooooo Saud, fahadm guys im on the same boat man. same thing happend to me. they took 2 months to upgrade me, i was waiting only coz i knew once i get the upgrade there will be no more problems or what ever, but when i got my 1 mb i had teh half of its speed, it just worked fine for ONE day, i called 18 and they were like theres a problem in ur phone line, Other one is asking me to Put the eithernet wire upside down, lol and third one said u will be having no problems browsing/downloading within 24 hrs,, well guess what now they are like theres a problem in ur port any way what i did and how i upgraded my connection is Its ma lil secret ptcl ki aik larki patai us ko kaam thama dia THATS ALL . thats how i got my upgrade, Now what the heck should i do for this phone line problem, dissconection after every 10 minutes of use and now i am getting 127kbps speed on 1mb package, IS THIS SHITY PEINCE OF SHIT WORTH 2000RS PER MONTH

well once i see his supervisor
im goin 2 find him, rip his balls off, feed them 2 him
make him throw up, make him eat them again, shoot him in the
kneecaps, hit him repeatedly in the stomach with a baseball bat,
take a shit on his face and, to finish it all off, get the loudest, rustiest
chainsaw i can find and saw his head off,

thats all… i am so damn pissed off with this service

My story seems to be like many of u people above. Can somone find a way to complain to their upper administration I think it is the best way to get these jerks listening to yourselves.

Plz if someone knows an alternative way……..share it with us it will be beneficial to many of us.

In writing u mean through their website??

Hi everyone,

I’ve signed up for PTCL this month, using their 2Mbps connection in Islamabad and I have to say that the quality is great.

Before PTCL I was using Dancom DSL for the past 3 years and when Dancom was bought out by Link Dot Net was forced to become a Link Dot Net customer.

Let me just say that Link Dot Net’s service became super crappy right away for me. I live about 200 yards away from my exchange and all of a sudden my connection was always dropping, the modem was losing sync, and packets were being dropped left and right. Link Dot Net’s technicians weren’t skilled at all, and would constantly suggest that I install some different type of anti-virus than the kind I already had (just because they weren’t familiar with McAfee Enterprise edition) and that I needed to change all the copper wiring in my apartment and the wire leading up to the apartment from the phone box outside.

They couldn’t understand that it had been working fine for the past 3 years without any problems and kept sticking to the illogical assertion that overnight my wiring had gone bad and now I needed to replace it.

In all this frustration I just went onto PTCL’s site and signed up for their service. However I hadn’t canceled Link Dot Net yet. 3 days later all of a sudden my Link Dot Net stopped working permanently and I found out that PTCL had switched our ports over to theirs without calling us first.

That same day a friendly and knowledgeable technician showed up to do the install. We told him that we weren’t sure if we wanted to go with PTCL yet and that we might stay with Link Dot Net because we had heard a lot of bad things about PTCL also. Since it was the weekend he said that our ports couldn’t be changed back to Link Dot Net until Monday anyways so he gave us a free modem to try out and put in his own PTCL password as our login and didn’t make us sign any sign-up forms. He said that we should try out PTCL for 2 days and that he’d be back Tuesday to see if we wanted to use PTCL or not. If we didn’t, he’d just ask for the modem back and switch our ports back over to Link Dot Net.

Well when he came back on Tuesday we had our minds made up! The PTCL speed and reliability were so much better than Link Dot Net’s that we never looked back and are now happy PTCL customers.

There is one and only one complaint that I have so far though — as some others have mentioned sometimes certain YouTube videos just won’t load. Everything else on that page will load, even the video player, but the video just won’t start streaming. I wasn’t sure if this is a PTCL specific complaint or something due to Pakistani censorship.

What actually is the point of PTCL launching all these services when very few people in the country will actually be able to utilise them. In our area of Karachi PTCL championed that we will have the latest Fibre-optic network. Great I thought. How wrong was I!!
The telephone line was so bad with noise that we could not talk to anyone…..then someone somehow cut the cable and PTCL did not have any spares to repair it. It took them EIGHT months to repair.
Having had my complaint letter published in the DAWN newspaper, our line was temporarily (for 12 months) re-routed from three streets away to get it working on the morning of the day my letter was published slating Etisalat and PTCL. So they do read the national press.
This line was broken only couple of weeks later and thats how it remained. We got charged line rental every month, which we stupidly paid. We even got charged for Pakistan Package, despite not having a working line for almost a year, again stupidly my wife paid it.
Last month we wrote to the local exchange asking them to disconnect our line. Again on the morning of letter being received I get a call on my cellphone from the supervisor at our local exchange saying if we do not disconnect he will have our line working within couple of hours!!! Amazingly the line engineers, the same guys who could not fix our line for over a year, came along within an hour of the call and fixed our line!!! What amazes me is that if they could fix it within minutes of us wanting to disconnect, why did they not do this for over a year. I suppose this is down to someone senior at PTCL actually kicking some ass to have things done properly. Fair dues to the guy, he gave me his direct line number and assured me that if ever anything goes wrong I should contact him direct. What really peeved me off was that the same engineer who had been coming to our house for over a year making excuses why he could not fix the line manage to do it within minutes of someone senior actually kicking his backside.
Now the line has been working for three weeks without a problem….just some minor noise issues on the line. So I thought lets get a PTCL broadband connection, which I have been wanting for over a year, (we live in a new area of DHA, where no other ISP will provide ADSL service, not even wireless!!!!), so I ring PTCL and lo and behold they tell me that my excahnge being this fantastic new Fibre-optic network is not currently geared up to receive any broadband!!!!! Absolutely gobsmacked! What do I need to do to get some simple basic services in Karachi.
I’m used to speeds of 20Mb/s for my connection in the UK. Here in Pakistan I cannot even get the most basic connection. And PTCL is advertising their fantastic Portal of everything on demand. Get REAL PTCL & Etisalat. Etisalat could not get away with these antics in their home country or elsewhere. But they do in Pakistan. Whats the point of having fantastic Advertising and Marketing campaigns when the service does not work.

lol PTCL simply fucking the nation :))

their rate are really high and where is LDN and wateen they the heck they are doing who gonna remove the monopoly and make them to think to make their service better.

Right aa. Let us rip off their legs for ripping us off. Now where did I put my chainsaw…

i lost my ptcl broadband password what i do

When I got my ptcl account, they emailed me the password AND SMSed it to me. Your username is your phone, your password is a random string - call their helpline from the same number and they will reset it for you.

retriving is difficult coz they they said to transfering call to seniors n even waiting till next morning their seniors dont get time to pick up the call………….keep trying if they receive then also say my greetings to them that they showed a miracle

i agree with some of the people……. PTCL SUX SO BAD!!!!. Its because i called 1236 to upgrade to 1mbps but even after two weeks they didnt even upgrade it and i called them many times but they were just bitching that it takes time to take a whole connection upgraded, please wait for 2 days more. I decided to wait…it finally got upgraded to 1mbps after 3 weeks(’made me wait like hell!’)this sux…Ah!, and one more thing, why the hell the entertainment portal has no gaming,live tv etc available.

P.S: sorry for my english if you find it annoying.

i just get ptcl phone and dsl connection the problem is internet disconnects every 5-10 mins what should i do ? line is clear i check dailup cards.

my dsl is getting dc every 5 10 mins what the use of lat .. wasay bhi is ki lat zeda hai 70 - 400 ms not good for games…i am also thinking of changing it because i use net for gaming purposes …

i need an advice plz of what i should take

im confused between linkdotnet wateen and ptcl
i want wateen but its too much for my pocket money

advice plzzzzzzzzzz

sir therz iz no option 4r cancelation of order
plz createeeeeeee

Dear Osama,

I have problems with my girlfriends. They are not giving me attention, would it be better if I stick to just one of them but I love all of them. Please help me.

Also can you tell me how to manage 6 girlfriends without making each one of them suspicious?

Thanks a lot.

I also need internship, as I’ve done FSc and got 450/1100 marks, and am a real fast learner. I can do anything in the world! Please give me a chance.

But wateen really sucks, I hate wateen.. BURN IN HELL WATEEN LOSERS!

ptcl policy makers are stupid which can be known from their such policy that if a person having dsl student package, he/she can not have smart tv facility by paying Rs 126 extra as they are sending sms to everyone. Please change your policy.

i can,t see movies Broadband Entertainment Portal tell why stop?

Farzan, same case for me. I ordered PTCL broadband 4 weeks ago but still no BROAD BAND. NO INSTALLATION.
PTCL Help line 0800-80800 says contact your exchange for knowing the reason of delay. And Exchange has no information about my order.

i got my modem n router installed on the 2nd day n got lot of problems that i solved my self and it took 2 months i payed bills but didn’t connect to the internet in that time…anyways PTCL sucks and now i am not getting any net .. Net is disconnecting every few mins or secs… this sucks… i think everyone having same problem atm because of the load on ptcl servers…i am just calling customer services and still they are ignoring me….those mot*****s…..

Iwant to run 1 ptcl DSL 512k connection on 3 computers with the help of a switch, is it possible,
If someone has experienced it plz do reply!!

yeah i am experienced Azeem…but what i’ll get helping you …? $_$

Mother Fucker The Chairman of PTCL jis ke Tatton me Jan nahi ke Company ko Set kar sakey. just FUCKING attitude for their Customers of all Products e.g Land line Phone, Expensive PhonenNet,Vphone and most F*********King BroadBand

I think we have to move with better option like wateen and linkdonet what you says?

with world call droping its quality in service, i decided to get ptcl smart tv as a backup in the event of electricity outage as worldcall no longer guarantees cable services during power outages.. But PTCl SMart tv turned out to be more unreliable than world call.. FRom constant disconnections to shitty customer service..PTCL has truly gone to dogs. i had this ‘garbage’ service installed in mid september and i cant recall even one week where i havent complained to PTCL. My problems started with the installation. they claim that all you have to do is dial 0800.. no and order online and wait for 10 days, but trust me it never happens.. after 15 days nothing happened. i kept chasing the ppl who answer customer service helpline, but they too could not help. each one would come up with a unique reason, the best reason that i got was ” Sir actually the customer has made some changes to the order which is why there is a delay”. I lost my cool and screamed to her that im the fuking customer and i made no fuking changes. On the 20th day i gave up and attacked there office near point parktowers. i stormed in and got hold of the senior management. after throwing names and fighting they managed to promise me that it would be done the next day. oh and the shocking thing they said was that they had never recieved any order !!. Once the damn device was installed i thought i could now relax and enjoy there service, but the real trouble was yet to start. Ptcl smart tv is a great service if it works, but it never works.. from the decoder heating up to picture freezing .. there were always problems. Today as i type this my internet disconnects after every 3 mins..(oh and my phone line is in top condition) if my internet stops my smart tv stops!.. i have been chasing them for the past 1 week but nothing has happened.. i plan to attack the office again lol.. Plz do not believe anyone when they say PTCL is great.. STAY AWAY FROM IT… i plan to get worlcall DTV and maxcom dsl.. i hear max has excellent customer service. this is my nightmarish experice that is still not over!. so while those who are not victims of ptcl, plz do remember me in your prayers..

I think PTCL authorities are making jokes to the people and wasting the time, I had applied sine 28th of last month but yet not got my connection and called at 1236 they are totally noncooperative they only recieve complains and just discarding it in dustbin

Hii,
Have you ever tried Watee?? believe me It is working fine.

hey guyz,
I applied for ptcl Broadband student package on 27-10-2008 and on 12-12-2008, i got a sms on my cell from ptcl saying that my login has been created, waiting for getting broadband installed, i hope the will install soon,

I heard that ptc broadband does’nt work on fiber optics… is it true? will someone plz tell.
Thanks in advance

Hello Every one.
I am using PTCL DSL Since almost 1 year. I find it much battar thn Wateen or link dot net. I ave also experienced OPENSKY sattelite system but infact PTCL is much battar thn all i have experienced.
Now from 2 Days there Entertainment Portal service is totally down…..
When I asked about that, they said that this is due to update process.
It was a nice joke. 4 days passed and there service is still not be corrected.
But as if we are talking about downloading and uploading, they are doing well.
So overall we can say ptcl is a good service.
And I hope mobilink infinity WiMax will be big boost in market…

@ mirza
mirza he is very right .
nahi to meri tarha sirf wait hi kartey reh jao gey
i hav been complaining about slow speed for almost 4 months but no reaction
now i am planning to change the service.
if u hav directly contacts in the exchange they will listen to u otherwise i am an open example

well well well my prob is totaly different from all the people above i m trying to get a conection of ptcl phone nd also broadband services from Eid-ul-azha nd still i don’t get the conectiong nd braodband service this fucking bullshit ptcl fuck them all

The service of dsl is not satisfied, why??????????? i need your answer,…… you all are able to fuck, lofar k bacho, sharam nahi ati apni maa ko chodte ho saara din……….
>>>

i want to fuck the owner of ptcl

i love ptcl broadband
here r my statistics for last 20 day
Downloading 104GB
Uploading 89GB

so for me ptcl rocks

Guys the fact is Lucks ive used LinkDotNet mch better than LinkDotNet…its 256k connection is more satisfying than LinkDotNet 512k,trust me!! im regretting because i disconnected my PTCL connection

PTCL ………will rock you guys………hay do u forget the studennt package of PTCL…….if your service is slow you have to check your line, there is no fault in service, the fault is in your line (wires)…….and new entertainment section ….goood step for PTCL

what a sorrow, i did not get entertainemtn from ptcl, it seems they are nothing doing for their customers, hope for the best..

Awesome PTCL doubled the speeds after 23rd Mach, 512k now gone to 1Mbps. Enjoying it at 100 kbps download and pretty stable service!

Had a hard time visiting there exchange convincing people for connection, when i got one there was a lot of noise they helped me and once it’s here it’s working fine

i like the upgrade of 512kbps to 1mbps…

@ waeed, what do you think companies do, take a separate internet connection for every employees pc?

Obviously it’s shared and you need a router or witch for that

such a jurk site of ptcl not even open the web pages, rubbish so rubbish, ptcl need , what they need they better know.

This is to informe you that, I have using the D.S.L on this Number (021-5316962) Services 2 M.B but last 7 days the services is incomplete or very slow.
And My D.S.L Complain no (62) I have face many trouble.
I hope that you will see this matter as soon as possible.

Cell no. 0300-9292708

i love ptcl

Ali raza .. u can’t change anything kid.. jab ptcl kay pass bandwidth hi nahi toe phir problems wo khud creat kartay hain.. i am using ptcl service from 3 years and i am also network engineeeeer so… don’t bother..