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RSS feeds now Customer Experience compliant

About the author

Osama A.

Osama runs a Social Media Marketing Agency and a Software Product Company. He has been involved in building online communities since 1997 and his major strengths are understanding how people choose to come together and work as strong cohesive units that believe in brands or causes. His team's flagship product offers highly innovative ways to get professional teams to work better together - resulting in significantly saved time in common tasks around getting people on the same page; and also resulting in a greater sense of trust among virtual teammates. You may contact him at hashmi@cdfsoftware.com with inquiries.

I noticed recently that the RSS feed of Green & White was only showing excerpts of the stories rather than the complete post.

That goes against my own product customer experience principles. Why tax the person who wants to subscribe to your newspaper? Why add more costs and steps on the user?

Shame on me.

Green & White RSS feed will now show you the full text of the stories on the blog, you can get involved fully.

If you like a post though, get involved! Spend that extra time to click on the post, go down to the comments, and pour me another cup, or bash my coffee mug straight out of my hand.

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2 additional thoughts for this post.

  1. Teeth Maestro Said:
    March 20th, 2007 at 10:06 pm

    Good move – I too made the switch briefly to summary feed but saw that people did not like it at all and was quick to revert ti back to full feed barely 2 weeks into the test –

    I think its a good move on your part

  2. Osama A. Said:
    March 21st, 2007 at 10:15 am

    Thanks!

    It didn’t occur to me to check my own RSS feed and I’m glad I did.

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